Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Food, chocolates, sweets, and other perishable items are non-refundable.

All items in the clearance category are final sale and cannot be returned or exchanged.

When sending a return, the parcel is your responsibility until it reaches us. We recommend that the parcel is packaged securely to prevent any damage whilst in transit and that proof of postage is retained.

To request a return:

1. Log into your account using your email at https://account.anafiya.com
2. Select the items from the order you want to return.
3. If there is a fault with the item, please include details of the fault so we can inspect it.
4. We will review your request, and get back in touch with you via email.

Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We are unable to reimburse any shipping costs to return the item.

Faulty Items

Depending on the nature of the fault, we may ask for you to send the faulty item straight to the manufacturer, who has the ability to repair and replace the item. If a fault has been verified, we will reimburse any shipping costs up to a value of £5 unless agreed otherwise.

Undelivered Item

It is your responsibility as a buyer to track the parcel. If you fail to receive the parcel when your parcel is delivered to you, your courier will hold the parcel for a set period of time before returning it to us. It is your responsibility to arrange redelivery/collection. Failure to do so will result in the parcel being returned to us. In this case, we are unable to reimburse the initial shipping cost.