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Shipping and Returns

Shipping

We use tracked shipping on our orders. You may receive a tracking email under the name Peacock Supplies who are our shipping partner.

Working days are Monday-Friday.

UK FREE on orders £40 and over. Otherwise £3.45 2-5 working days
UK DPD Express £7.99 1-2 working days. Order before 12pm
Europe Zone 1 - Belgium, France, Ireland, Netherlands £20 - Customs Duties Included* 2-5 working days
Europe Zone 2 - Italy, Spain, Lithuania, Slovakia, Slovenia, Austria, Czechia, Denmark, Germany, Hungary, Luxembourg, Poland £25 - Customs Duties Included* 2-6 working days
Europe Zone 3 - Croatia, Finland, Bulgaria, Estonia, Greece, Latvia, Romania, Portugal, Sweden £35 - Customs Duties Included* 3-7 working days
Rest of the World Based on Weight. If not available in checkout, Ask us for a custom quote

* For many International shipping options (excluding Norway and others), we use a DPD courier service that includes pre-paid customs duties charges. This means that you will not receive any customs charges based on the value of your products.

Customs

For international orders where the shipping option selected does not state "Customs Duties Included", you may encounter additional fees such as customs, taxes, and duties. These are the responsibility of the recipient, and we are unable to reimburse this.

Incorrect Addresses

If an incorrect or incomplete address is provided, and the parcel is returned to us, we will refund the order costs minus any shipping costs. If free delivery was given, we will refund the order minus £3.45

If you wish for the parcel to be redelivered, you will be invoiced £3.45 to cover the extra delivery.

Note we cannot process any refund until the parcel is returned to us.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Food, chocolates, sweets, and other perishable items are non-refundable.

To return items, please contact us at info@anafiya.com or using our contact form, quoting your Order Number. We will then advise you of the next steps

Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We are unable to reimburse any shipping costs to return the item.

Faulty Items
Depending on the nature of the fault, we may ask for you to send the faulty item straight to the manufacturer, who has the ability to repair and replace the item. If a fault has been verified, we will reimburse any shipping costs up to a value of £5 unless agreed otherwise.

Undelivered Items
If you fail to receive the parcel when your parcel is delivered to you, your courier will hold the parcel for a set period of time before returning it to us. It is your responsibility to arrange redelivery/collection. Failure to do so will result in the parcel being returned to us. In this case, we are unable to reimburse the initial shipping cost.