Shipping and Returns

Shipping

We are operating as normal in the UK and Europe, with the possibility of delays.

Due to potential disruption of postal services, we have decided to temporarily suspend shipping to the Rest of the World.

We use tracked shipping on our orders

UK	FREE on orders £40 and over. Otherwise £3.45	2-5 working days
Europe - Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden	£12 on orders £40 and over. Otherwise £14	4-9 working days
Rest of the World	Ask us for a custom quote

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Food, sweets, and other perishable items are non-refundable.

To return items, please contact us at info@anafiya.com or using our contact form, quoting your Order Number. We will then advise you of the next steps

Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We are unable to reimburse any shipping costs to return the item.

Faulty Items
Depending on the nature of the fault, we may ask for you to send the faulty item straight to the manufacturer, who has the ability to repair and replace the item. If a fault has been verified, we will reimburse any shipping costs up to a value of £5 unless agreed otherwise.